Last Updated: June 2026
At True Semaglutide, customer satisfaction is important to us. We strive to provide quality products and reliable service. Please review our refund policy carefully before placing an order.
Order Cancellation
Orders may be canceled before they have been processed or shipped.
If you wish to cancel an order, please contact our support team as soon as possible.
Once an order has been shipped, it may no longer be eligible for cancellation.
Returns
Due to the nature of healthcare and pharmaceutical-related products, we generally do not accept returns on products that have been opened, used or delivered.
Returns may be considered only under the following circumstances:
- Incorrect product received
- Damaged product received
- Missing items in the order
- Order fulfillment error
Customers must notify us within 24 hours of delivery if any of the above issues occur.
Damaged or Incorrect Products
If you receive a damaged, defective or incorrect product, please contact our customer support team and provide:
- Order Number
- Photos of the product
- Photos of the packaging
- Description of the issue
We will review the request and determine an appropriate resolution.
Refund Eligibility
Approved refunds may be issued if:
- The product was damaged during transit.
- An incorrect product was shipped.
- The order cannot be fulfilled.
Refund requests are reviewed on a case-by-case basis.
Non-Refundable Items
The following are generally not eligible for refunds:
- Opened products
- Used products
- Products damaged after delivery
- Orders with incorrect shipping information provided by the customer
- Delayed deliveries caused by shipping carriers
Refund Processing
Once approved, refunds will be processed to the original payment method.
Please allow 5–10 business days for the refund to appear on your account depending on your financial institution.
Contact Us
For refund-related inquiries, please contact:
True Semaglutide
📧 truesemaglutide@gmail.com
🌐 truesemaglutide.com